Checking Your Webmail Spam Folder

Microsoft Outlook, Windows Mail and other email clients may not automatically download emails flagged as spam by the mail server.

These emails are filtered in a special 'junk' folder on the server which you can access via your WebMail login details.

You should make a habbit of checking this folder via WebMail at least once a week to ensure you have not missed any valuable email.

  1. Login to your Webmail account using your email address and password.
  2. You will be greeted with a list of emails currently on the server, and a panel of folders on the left hand side as shown below.

  1. If you do not see the folder list, click the icon with three horizontal lines in the top left corner of the website, as shown in the image as 'Step 1'.
  2. On the folders panel, click the 'Junk Email' folder, as shown by 'Step 2' in the image, to view your current spam.
  3. Search through the list of spam for any emails that look legitimate. If you find one, you can flag it as not spam.
  4. To flag an email as 'Not Spam', right click on the email and select 'Mark Not Spam', as shown in the image below.

  1. The email will now be moved into your 'Inbox' folder and will be downloaded by your mail client the next time you perform a Send/Receive operation.

For further information on using your Web Mail, please refer to the online help documentation.

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